Flexible & Stress-Free
With thoughtful consideration, we have revised our cancellation policies for 2021. The policies below reflect our dedication to providing a stress-free booking, planning, and travel experience for our guests. Our revised policies are flexible and forgiving, so you can book with confidence.
Cancellations of Half Day, Full Day, & Multi Day Camping Trips
For all tours without a water taxi (Resurrection Bay Half Day Tours and Caines Head Day Trips), guests will receive a full refund for cancellations made more than 1 week prior to your trip date. Within 1 week, your trip fees are nonrefundable.
For all tours with a water taxi (Fox Island Day Trips, Aialik Glacier Day Trips, and all Multi Day Camping Trips), cancellation fees will reflect those of the water taxi partner, to be negotiated and updated here prior to January 2021. Contracts with partners are typically finalized in the months prior to the new year.
If you decide to cancel your trip with us, please consider transferring your payment to a gift card. That way you can join us in the future, whether it’s this summer or a future season, providing an easy way to postpone your vacation plans while continuing to support our small, locally-owned business.
*Full refunds include: trip fees, add ons, and taxes & fees, minus $10 per person booking fees for all half & full day trips & $25 per person booking fees for multi-day trips*
Cancellations of Mothership Trips
At the time of booking, a 50% deposit is required to secure your Mothership Trip. For all Mothership trips, guests will receive a full refund for cancellations made prior to April 1, 2021. After April 1, guests will receive a 90% refund for all cancellations made at least 1 month prior to your trip date. Within 1 month of your trip date, guests will receive a 50% refund for all cancellations made at least 2 weeks prior to your trip date. Any cancellations made within 2 weeks of your trip date will incur full charges.
Mothership trips involve more logistics and limited availability, so while our Mothership refund policy is generous, it reflects these limitations.
Cancellations by Kayak Adventures Worldwide
Although we rarely cancel trips, we reserve the right to cancel a trip for any reason. This includes too few participants, weather, logistical problems, or circumstances which make the operation of the trip inadvisable.
Cancellations are at the discretion of the KAW guide and office manager. If for any reason, these individuals decide that the trip would be unsafe or not possible as planned, they may cancel at any time. If a water taxi or other operator is involved, this cancellation may be their decision as well.
We collect a $10/person non-refundable booking fee for all half & full day trips, and a $25/person booking fee for multi-day trips. Whether you cancel or we do, the booking fee is non-refundable. Not charging you for your trip will be the limit of our liability (subject to our cancellation policy). We will not be responsible for any expenses incurred by you in preparing for the trip including non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other trip-related expenses.
Our trips run rain or shine! This is a coastal rainforest and we see a lot of rainy days. Weather cancellations are rare and made only when conditions are considered unsafe for paddling. We can do our best to plan and prepare, but life is not always predictable in Alaska. Please remember that these are outdoor activities, and Mother Nature is always the one in charge.
Trips may be delayed or cancelled due to rough seas or strong winds. We recommend leaving extra days both before and after your scheduled trip in case the weather does not cooperate. For day trips, it’s nice to have the flexibility to re-schedule if the seas are too rough (subject to water taxi availability). For multi-day camping trips, it’s good to have the flexibility to delay, and it’s smart to have extra time in case the water taxi cannot make the scheduled pick-up due to sea conditions (rare but certainly possible).
If your trip has a delayed start time or an early pick-up time due to weather, but the trip still runs on the dates planned, there will be no refund or pro-rated cost. We do not cancel our trips solely on account of rain, so please be prepared for that. We will kayak in all weather (rain or shine), as long as the conditions are safe.
We are a small, locally-owned Alaskan company with only 100 days a year to run our trips, and are unable to issue refunds for last minute cancellations as it will simply be too late for us to fill the spaces that we have set aside for you. Please read our cancellation policy thoroughly and give us a shout with any questions.
We strongly suggest that all of our guests consider purchasing travel insurance for protection against cancellation penalties and many other unforeseeable circumstances, such as an emergency medical evacuation. The weather here can sometimes delay trips for a couple of days, and it’s worth being financially covered for any changes to your itinerary. For more information, please click here.