Cancellation Policy
CANCELLATIONS BY YOU, THE CLIENT
Failure to make payment on your reservation, or failure or refusal to submit the unmodified liability waiver provided to you, or non-participation in a reserved activity is a cancellation by you. Other cancellations by you are effective when received by one of our reservation agents. Our trips do run rain or shine, so please be prepared. We will take a credit card at the time of booking to hold your reservation, and we will use this card for any charges incurred by cancellation, as per the policy below:
If you cancel more than 30 days prior to your scheduled trip,
we will charge the card on file 10% of your total invoice.
If you cancel 15-30 days prior to your scheduled trip,
we will charge the card on file 20% of your total invoice.
If you cancel 7-15 days prior to your scheduled trip,
we will charge the card on file 50% of your total invoice.
If you cancel within 7 days of your scheduled trip,
we will charge the card on file the entire amount of your invoice.
** Cancellation of any trip using a water taxi or other operator will also be subject to THEIR specific
cancellation policy, which may differ from ours.
** If you provide a signed note from your doctor, confirming true medical reasons for the cancellation…
we will discuss these situations on a case-by-case basis.
Although we rarely cancel trips, we reserve the right to cancel a trip for any reason whatsoever. This includes too few participants, logistical problems, or circumstances which make the operation of the trip inadvisable. Cancellations are at the discretion of the lead guide for the trip and the on-site office staff for the day. If, for any reason, these individuals decide that the trip would be unsafe or not possible as planned, they may cancel at any time. If a water taxi, or any other operator, is involved – this cancellation may be their decision as well. This is coastal Alaska, and bad weather can develop at any time.
If we cancel a trip due to weather or inadvisable conditions, then we will charge the card on file:
$25 / person for multi-day trips
$10 / person for full-day trips
These costs are to help cover the efforts of the guide in packing and unpacking such a trip. This can be a time-consuming effort, and usually we wait until the last minute to cancel a trip due to weather to increase your chances of still going. Otherwise, we will not charge you for the cancelled trip. This refund will be the limit of our liability. We will not be responsible for any expenses incurred by you in preparing for the trip including non-refundable or penalty-carrying airline tickets, special clothing, visa or passport fees, or other trip related expenses.
WEATHER DELAYS
Trips may be delayed due to weather without any price adjustment or refund. We recommend leaving extra days both before and after your scheduled trip in case the weather turns bad. For day trips, it’s nice to have the flexibility to reschedule when the seas are too big to go. For multi-day trips, it’s good to have the option of delaying if the seas are rough… and it’s smart to have extra time in case the water taxi cannot make the scheduled pick-up due to big seas (rare but certainly possible). If your trip has a delayed start time or an early pick-up time due to weather, but the trip still runs, there will be no refund or pro-rated cost.
We do not cancel our trips solely on account of rainy weather, so please be prepared for that. We WILL kayak in all weather conditions (rain or shine), as long as the conditions are safe.
MULTI-DAY TRIPS THAT HAVE TO END EARLY
It is rare for us to have to cut a multi-day trip short, but it may happen from time-to-time due to weather. If your guide deems the conditions unsafe or the water taxi predicts the seas will become impassable, and they decide you must come out of the field early, we will pro-rate your trip cost. Your refund for days missed will not include partial days in the field. If, at any point, your departure or pick-up time is changed, but you are still in the field that day – it counts as a trip day, even if it is shortened. We will not refund costs if the trip is ended by your choice: whether due to weather, discomfort, convenience, or any other reason.
